Innovations That Work: A NIC Series on Applied Solutions

As consumer demand and expectations evolve, owners, operators, capital providers and vendors look for innovative ways to add value, and improve resident experience and quality of life. These inspiring presentations share real-world examples of innovations that work.  

Hear these inspiring presenters share real-world examples of innovations that work. Be inspired as we learn how fellow senior living and post-acute providers and their partners implement creative solutions that help deliver better outcomes for older adults. 


The Selection Process 

NIC solicits submissions from organizations that have implemented solutions that:   

  • Have been deployed (i.e., are not hypothetical) 
  • Provide data showing the benefit associated with the solution 
  • Are told from an operator’s perspective
  • The approaches, systems, or solutions are novel to many in the industry 

Through a call for submissions process, volunteer leaders narrowed down proposals to the most exceptional stories that our industry peers can relate to. With over 50 submissions received, this year was no exception, particularly considering the challenging time in which these creative solutions were implemented. A committee of subject matter experts decided on four of the most innovative submissions.

They are: 

Presbyterian Living – A Wholistic Approach to Combating Social Isolation 

Patient Pattern Care Coach – Addressing Clinical Frailty 

Trinity Woods with SOLO AI Well Being – Ensuring Emotional Wellbeing 

Glennis Solutions and Atria Senior Living – Infectious Disease Control Management 

A Holistic Approach to Technology in the Pandemic

Working hard to end the fight on social isolation, Presbyterian Senior Living launched a pilot program that empowers older adults, their families and staff to maintain communication and engagement throughout the pandemic. The holistic approach implemented multiple technologies to keep residents, families and staff connected and engaged. We invite you to hear how Presbyterian Senior Living tackled this serious problem during the pandemic and how they continue to evaluate way to improve communication with residents their families and staff. 

Kristin Hambleton 

Vice President of Sales and Marketing 

Presbyterian Senior Living 

Clinical Frailty

Providers are forced to manage hundreds of frail patients using a patchwork of systems causing data gaps, manual workarounds, inefficiency, and frustration. This inefficiency negatively affects outcomes, risk adjustment factors and reimbursement. In these cases, care plans may be developed using inaccurate diagnoses and prevent the ability to intervene and reduce lower value care. Patient Pattern’s Care Coach is a clinically validated, frailty-driven solution that identifies functional and psycho-social deficits used to stratify risk and drive more effective care plans, giving providers the predictive insights needed to help patients avoid health problems and the associated costs. Learn firsthand how this innovation is being used to improve outcomes by helping healthcare professionals identify, stratify, and communicate patient risk across all facilities and care settings.  

Jessica Griffiths 


Patient Pattern 

Understanding Resident Emotions 

In 2020 mental health was also an epidemic, with 48% depression rate reported in Long Term Care communities. During the pandemic, care givers are constantly seeking to monitor and find ways to improve the wellbeing of residents. 2getherfun created the SOLO Well-Being AI Assistant to do just that. SOLO AI seeks to improve and monitor emotional health in real-time using facial biomarkers. Trinity Woods partnered with SOLO AI Well Being to assist care providers with navigating stress and pain, improving moods, and reducing loneliness for its residents. You are going to want to hear how this cutting-edge technology is being used in communities to detect emotions, curate a personal playlist, and change the mental and emotional health of our residents.  

Jennifer Rawling 

VP Wellness  

Trinity Woods   

In collaboration with 


Glennis Vaccine Tracker

The recent pandemic was a complicated issue for every senior living facility. Because of their age and health issues, the senior living population was particularly susceptible to infection, while close living quarters provided multiple vectors for transmission. When the vaccine was announced, it was welcome news. However, the process of scheduling, administering, and tracking vaccines became a complex new issue to solve. 

Paper-based systems weren’t enough; many facilities struggled to get all vaccine-related records logged quickly and properly. This presented an opportunity to make the Glennis senior living software suite even more useful by introducing a Vaccine Tracker into its Care module.

A video overview is not available for the Glennis Vaccine Tracker innovation.

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